AI phone assistant for electricians
A tripping circuit and a rewire quote sound the same at first. Tel-Agent asks whether there is power and whether anything is burning, then routes.
- Smell or smoke
- Whole house or one circuit
- Consumer unit
Why an electrician's phone needs sorting in ten seconds
An electrician's calls run from somebody who can smell burning to somebody costing a rewire, and they arrive on the same line. One is a safety call and one is a sales call, and telling them apart is a matter of two questions that nobody asks consistently when the phone is answered from the top of a ladder.
How the AI receptionist handles an emergency electrical call
It answers and takes a callback number, because the power may be off.
It asks whether there is any smell of burning or visible smoke.
On that answer it stops and reaches a person - it does not continue the script.
Otherwise it asks whether the whole property is out or one circuit, and whether the consumer unit trips back on.
The job lands with the address, the access details and enough for the electrician to know what they are driving to.
What the agent is told to ask
Written by you, in your own words, as the assistant’s instructions.
What an electrical phone assistant should and should not do
What it does
- Answers out of hours and during jobs
- Asks the burning-smell question before any other detail
- Separates a whole-property outage from a single circuit
- Records whether the consumer unit resets
- Keeps job records on the business's own machine
What it never does
- Advise anybody to open a consumer unit or touch a fuse
- Say whether something is safe to use
- Decide on its own what counts as dangerous
- Quote a rewire or a certificate price it was not given
- Send customer data to a third-party server
Questions
What is the first question on an electrical call?
Whether there is a smell of burning or visible smoke. On that answer the script ends and the call reaches a person - nothing else on the call is worth collecting first.
Can it tell a supply fault from a job?
It asks whether the whole property is out or a single circuit, which is the question that separates a call for the network operator from a call for an electrician. It records the answer; the electrician decides.
Should it advise a caller to reset a breaker?
No. Asking whether a breaker trips back on is a fact-gathering question. Telling somebody to open a consumer unit is advice, and an assistant giving it is exactly the failure this page exists to prevent.
Does it handle EICR and certificate enquiries?
Those are quote calls and they go into the same written list, with the property type and the access details. They do not need to interrupt a job in progress.
What about a landlord calling about a tenant's property?
Owner or tenant is asked, because it decides who can authorise work and who needs to be present. It changes the next step, not the urgency.
Does the EU AI Act allow an AI to answer a power-loss call?
Yes, under Article 50 of Regulation 2024/1689, which asks that the caller be told they are speaking to a machine - that line belongs in the greeting you configure. Nothing about this work falls under Annex III, the list of high-risk uses. The distinction the Act draws is between assisting and deciding, and this agent assists: it never decides on its own that a job is or is not an emergency. Austria's KI-Servicestelle at RTR publishes the same reading of the transparency duty.
Who is the data controller for what a caller to an electrical business says on the phone?
You are. A power-loss call is ordinary personal data, plus an address a stranger now knows is empty, and Tel-Agent is self-hosted with your own model keys, so the recording, the transcript and the record it writes stay on your server and never reach Dpro GmbH. There is no processor agreement to sign with us because we never receive the data, and the source is AGPL-3.0, so you can check that rather than take our word for it.
Can an electrical business run this in the United States?
There is no single federal AI statute to comply with, but a phone line carries older rules. The TCPA governs automated outbound calls, and consent to record is set state by state. Consent to record is set state by state, and California and Illinois among others want every party to agree. Running the software yourself makes you the caller of record, so the disclosure and the recording switch are yours to set.
Not usable yet. The day it answers a real call will be a release, not a newsletter.
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