AI phone assistant for dermatology practices

No, and it should not. It records the words the caller used and how long it has been there, then applies the practice's own transfer rules. A practice can decide that certain descriptions always reach a person; the model does not get to make that call.

Mostly by asking one question nobody has time to ask two hundred times: would you take a slot at short notice. That answer is what makes a cancellation refillable.

That is the question the phone is mostly asking, and only the practice can answer it. What the assistant changes is that nobody has to answer it two hundred times a week by hand - the enquiry is recorded with its date, and the short-notice question is asked while the caller is still on the line.

It applies wording the practice supplies, not judgement of its own. A practice can decide that certain descriptions - a mole that has changed, a spreading rash, anything with bleeding - always reach a person, and those rules run before the model does.

It can. Cosmetic and medical enquiries usually go to different lists, different waiting times and sometimes different practitioners, so the question is worth asking on the first call rather than discovering it later.

It is recorded in their own words and kept on the practice's own machine. A description of a skin condition is health data under Article 9 of the GDPR, which is the case for self-hosting rather than a hosted voice product.

Yes, under Article 50 of Regulation 2024/1689, which asks that the caller be told they are speaking to a machine - that line belongs in the greeting you configure. Annex III names emergency healthcare triage, so anything that ranked callers by how ill they sound would be a high-risk system. The distinction the Act draws is between assisting and deciding, and this agent assists: it never judges how urgent a symptom is. Austria's KI-Servicestelle at RTR publishes the same reading of the transparency duty.

You are. A waiting-list call is health data, which Article 9 treats as a special category, and Tel-Agent is self-hosted with your own model keys, so the recording, the transcript and the record it writes stay on your server and never reach Dpro GmbH. There is no processor agreement to sign with us because we never receive the data, and the source is AGPL-3.0, so you can check that rather than take our word for it.

There is no single federal AI statute to comply with, but a phone line carries older rules. A US practice is under HIPAA, and HIPAA is where self-hosting pays: there is no business associate agreement to sign with us, because no call reaches us. Consent to record is set state by state, and California and Illinois among others want every party to agree. Running the software yourself makes you the caller of record, so the disclosure and the recording switch are yours to set.